We have earned our place as a leading call centre outsourcing firm in South Africa and the number one choice for all inbound, outbound and customer service campaigns training and development. .We offer a high level of client service, human resource expertise and industry experience, which complements our enthusiasm and intergrity for people.
Call Centre Outsourcing Partners plans to expand our horizon by giving customized call centre training program and consultancy services to individuals and companies nationwide. The purpose of this programme is to equip agents with the skills, knowledge and behavioural attributes required to consistently deliver quality customer service in the call centre environment. The programme deals with the theory of customer service, the principles and how to implement these practically in the work environment. The correct telephone techniques and communication skills to employ when dealing with people over the telephone are covered and delegates are provided with the opportunity to practice these in the specific context of their work environment through simulated role- plays.