Application Project Manager – Brussels 25 views

Are you passionate about challenges? Izertis is your company.

We are looking for an Application Project Manager, for one of our clients, located in Brussels (Belgium).

Responsibilities:

Your key responsibilities are to play a major role in the roll-out and overall management of the customer satisfaction monitoring via the Medallia tool:

• Develop, implement and manage the overall set-up for the customer satisfaction monitoring.
• Programming of new surveys in the Medallia tool (including Medallia Digital).
• Design (content and format), analyse and control client selection files for new surveys.
• Conduct the testing of surveys: define test scenarios & carry out tests (QA/UAT).
• Adapt the Medallia set-up to changes in the organization and implement the onboarding of new entities.
• Design and set-up dashboarding of survey results within the Medallia-tool (from company-level to advisor level).
• Challenge the business analyst within the team for technical solutions.
• Extract conclusions from the gathered data and translate them into recommendations.
• Analyse the evolution of KPIs/drivers and identify pain points/root causes of customer satisfaction.
• Carry out statistical analysis (frequency tables, cross-tabulations, linear regression, …) in Excel/IBM SPSS.
• Act as the project interface with relevant parties: IT teams, the software provider, other departments, commercial teams.
• Conduct regular meetings to communicate project progress and risks.
• Develop planning that includes timelines, milestones and deliverables.

Requirements:

• Sound knowledge of English; fluency in Dutch or French and good knowledge of the other.
• Master degree or relevant experience in a business intelligence or in a data analysis / management function.
• At least 1 to 2 years of relevant experience.
• Open to a hybrid work model: 50% on site & 50% homeworking.
• Project Management skills.
• MS Office: Excel & PowerPoint advanced skills.
• Affinity with database management: understand how different files are structured and what implications the structure can have on subsequent analysis.
• Good feeling for customer centric language.
• Team player, quick self-starter, pro-active attitude.
• Autonomy, commitment and perseverance.
• Good verbal and written communication skills, as well as good analytical and synthesis skills.
• Capacity to interact with various departments and interpersonal skills (stakeholder management) and ability to work in a dynamic and multi-cultural environment.
• You are passionate about data and analytics: you are analytical and constantly looking for an explanation, you are concise and to the point.

Preferable:

• Data analysis in SPSS or equivalent tools.
• Programming skills with online research software.
• Market survey background & knowledge of Medallia, CheckMarket, Qualtrics or other Market Survey tools.
• Hands-on experience with following IT languages: SQL, VBA, XML.