- Country Spain
Customer Experience Specialist
German Speaking 21,000 Euros + Benefits
We are seeking Customer Experience Specialists in German with a high level of written and spoken English – to represent a travel industry leader.
In addition, you will possess excellent communication and negotiating skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.
- Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
- Identify and troubleshoot the issues accordingly using available resources;
- Logging and follow up of Customer Information;
- Responding to enquiries and handling client escalations by telephone and email;
- Having a full understanding of company processes and maintaining contractual obligations.
- Excellent communication & negotiation skills;
- Problem solving;
- Sense of responsibility;
Our ideal candidate:
- Passionate about travel and world class customer service;
- High level of both written and spoken English;
- Available Full-time (39h/week);
- Flexible with working different shift patterns and weekends
- Available to attend a full-time (3 weeks) paid training.
What we offer:
- Extensive training and languages lessons (Spanish & English);
- You must be Fluent in English and German
- Excellent and multilingual work environment;
- Excellent career prospects;
- 24 holidays per year on full time bases.
- Salary Offer 21,000 Euros
- Language(s) English, German
- Highest Degree Level N/A
- Level of Experience Junior