- Country Greece
Ready to give a voice to people’s loves? Work with us for one of the world’s most loved jewellery brands
Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.
Every day people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people’s loves, join our team!
What your responsibilities will be:
- Handle calls, emails and chat with a sense in Italian
- Good knowledge of English language (B2+)
- Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
- As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
- Provide and maintain strong, professional relationship with clients and show customer service empathy.
- Log calls/cases from customer into the customer relationship database, including shipping instructions.
- Track and follow cases to ensure they closed in an efficient and timely manner.
- Native level of Italian
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support will be considered as an advantage
What we offer:
- Training by certified instructors
- Competitive monthly salary + 2 extra salaries per year
- Numerous benefits and discounts
- Professional growth & development opportunities
- Free Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility
- Language(s) English, Italian