Senior IT Service Desk Specialist ITALIAN Speaker 31 views

Job Overview

  • Country Poland
  • Language(s) English, Italian
  • Level of Experience Senior

The recruitment process for this position and onboarding training is conducted online.

What do you need to start?

  • Essential: equivalent professional experience
  • Languages: good English and fluent Italian
  • Ability to work in an international environment
  • Very good professional phone conversation skills
  • Teamwork spirit and communication skills
  • Ability to work in a 24H/7D shift schedule
  • Technical Experience and skills
  • 0,5 – 1 year of experience on the similar role

What duties will help you grow?

  • Manage incoming calls to the CSO service from NM users
  • Report and follow-up IT incident from external NM customer
  • Apply known solutions and relevant procedures to resolve the user request
  • If needed, coordinate with the CSO team or specialist of levels 2 and 3, and other IT service providers for the timely resolution of IT incidents and user requests
  • Assist CSO in producing defined KPI reports
  • Participate in specific projects related to CSO operations
  • Participate in specific training, organized by TEC, following updates in the TEC software and IT infrastructure

What have we prepared for you?

Space where you can develop yourself: 

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual pieces of training: e.g. Excel, VBA, RPA, or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part-time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 

  • We don’t have a rigid dress code, but what we do have are awesome communities and world-changing initiatives like Grant Program. We are a big company with a unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance can be extended by an oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends.
  • Access to Inspire Audiobooks & MyBenefit (cinema tickets, Multisport, and more).
  • Offices in great locations, car leasing program, carpooling options, and bicycle parking.

Job Location

Only candidates can apply for this job.